Privacy Policy

This Privacy Policy explains in plain language what personal information 4kkbd collects from you, how we use it, who we may share it with, how long we keep it, and what rights you have over your own data. We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account, making a deposit, or otherwise using the 4kkbd platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the 4kkbd platform. This policy should be read alongside our Terms & Conditions, which together form the complete agreement between you and 4kkbd.

4kkbd collects personal data from three primary sources: information you provide to us directly, information generated by your activity on the platform, and information received from trusted third-party partners. The categories of personal data we collect are described below.

Information you provide directly:

• Identity data: full name, date of birth, gender, and a copy of your government-issued identification document (national ID card, passport, or driver's licence) when required for KYC verification.
• Contact data: mobile phone number (Bangladesh), email address, and residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Account credentials: username and encrypted password. 4kkbd never stores your password in plain text.
• Financial data: the mobile banking number or card details (masked) associated with your bKash, Nagad, Rocket, Upay, Visa, or Mastercard deposits and withdrawals. Full card numbers are never stored by 4kkbd.
• Communications data: records of messages you send to our support team via live chat or email, including the content of those communications and metadata such as timestamps.

Information generated by your platform activity:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone. This data is collected automatically when you access 4kkbd.
• Usage data: pages visited, time spent on each page, games played, bets placed, amounts wagered, winnings and losses, bonus claims, and navigation paths through the platform.
• Transaction data: a complete record of all deposits, withdrawals, bonus credits, and reversals associated with your account, including amounts, timestamps, and payment method references.

Information from third-party partners:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateways may share transaction confirmation data with 4kkbd to verify that a deposit or withdrawal has been successfully processed.
• Identity verification providers: when we use a third-party KYC or identity verification service to check the authenticity of documents you have submitted, that provider may return a verification result and associated data to 4kkbd.
• Fraud prevention and anti-money-laundering partners: regulated data-sharing partners may provide risk signals, sanctions screening results, or adverse-media flags related to your identity to assist 4kkbd in meeting its legal compliance obligations.

4kkbd uses the personal data it collects for the following purposes:

• Account management: to create, maintain, and administer your 4kkbd account, verify your identity, process your deposits and withdrawals, and deliver the gaming and betting services you have requested.
• Legal and regulatory compliance: to perform KYC identity checks, conduct anti-money-laundering screening, meet responsible gaming obligations, respond to regulatory requests, and comply with applicable laws.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct, and to protect the security and integrity of the 4kkbd platform.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and communicate with you about your account or the services we provide.
• Platform improvement and analytics: to analyse how players use 4kkbd, identify technical issues, test new features, and continually improve the performance, usability, and content of the platform.
• Responsible gaming: to monitor your play patterns for signs of problem gambling behaviour, apply deposit limits, session reminders, or self-exclusion tools that you have activated, and to fulfil our duty of care obligations to players.
• Marketing communications (with consent): to send you promotional offers, bonus notifications, and news about 4kkbd products and events by SMS or email, where you have opted in to receive such communications. You may opt out at any time by contacting support.

4kkbd does not use your personal data for automated individual decision-making that produces significant legal effects — for example, we do not use an automated system that would permanently refuse your account registration without any human review. Where automated tools flag an account for review, a member of our compliance team will carry out a human assessment before any material action is taken.

4kkbd processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is necessary to perform the contract between you and 4kkbd, including account creation, payment processing, and game delivery.
• Legal obligation: processing that is required to comply with applicable laws and regulations, including KYC, anti-money-laundering, and responsible gaming obligations.
• Legitimate interests: processing that is necessary for 4kkbd's legitimate business interests — such as fraud prevention, platform security, analytics, and product improvement — where those interests are not overridden by your rights and interests.
• Consent: where 4kkbd relies on your consent as the legal basis for processing — for example, to send you marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data-protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• Technology and infrastructure providers: cloud hosting providers, database managers, and cybersecurity vendors who process data on our behalf under strict data-processing agreements that prohibit any secondary use of your data.
• Compliance and law enforcement authorities: regulatory bodies, law enforcement agencies, courts, or other public authorities where disclosure is required by law, court order, or where we have a reasonable good-faith belief that disclosure is necessary to protect the rights, property, or safety of 4kkbd, its players, or the public.
• Fraud prevention and KYC partners: third-party identity verification and anti-money-laundering service providers who assist us in meeting our legal compliance obligations. These partners are contractually prohibited from using your data for any purpose other than the specific service they provide to 4kkbd.

In the event of a merger, acquisition, or sale of all or substantially all of 4kkbd's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, 4kkbd will notify you by posting a prominent notice on the platform before your personal data is transferred and becomes subject to a different privacy policy.

4kkbd takes the security of payment data with the utmost seriousness. When you make a deposit via bKash, Nagad, Rocket, Upay, or a card payment gateway, the financial transaction is processed directly by the relevant payment service provider. 4kkbd receives only a transaction reference number and a confirmation of the transaction outcome — we do not receive or store your full bKash PIN, your full card number, your card CVV, or your mobile banking password at any point in the process.

All withdrawal requests are matched against the payment method used for the most recent qualifying deposit to your account. This anti-money-laundering control ensures that funds are returned through the same channel from which they originated. Where your registered bKash or Nagad number changes, you will be required to re-verify your identity before the new number is accepted for withdrawals.

4kkbd uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve your overall experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

Types of cookies we use:

• Strictly necessary cookies: these are required for the platform to function. They enable core features such as maintaining your logged-in session, remembering items in your bet slip, and processing secure transactions. The platform cannot function properly without these cookies and they cannot be disabled.
• Analytics cookies: these collect anonymous aggregated data about how visitors use the platform — which pages they visit, how long they stay, and where they navigate from. This data helps us understand platform performance and improve content and features. No personally identifying information is included in analytics data.
• Preference cookies: these remember choices you have made on the platform — such as your preferred language or display settings — so that you do not need to reset them each time you visit. These cookies improve convenience but are not essential to the platform's operation.

You can control cookie settings through your mobile browser's privacy or settings menu. Blocking strictly necessary cookies will impair the platform's functionality and may prevent you from logging in or placing bets. Blocking analytics or preference cookies will not affect your ability to use the core features of 4kkbd but may reduce personalisation. Note that clearing your browser's cookies will log you out of your current session.

4kkbd retains your personal data for as long as your account remains active and for a defined period after account closure, in order to meet our legal, regulatory, and contractual obligations. Specifically: account and transaction records are retained for a minimum of five years after account closure to comply with anti-money-laundering and financial record-keeping requirements; identity verification documents and KYC records are retained for the same minimum five-year period; communications with our support team are retained for three years; and technical log data (IP addresses, device identifiers) is retained for a maximum of twelve months.

When your personal data is no longer required for any of the purposes described in this Privacy Policy and no legal retention obligation applies, 4kkbd will securely delete or anonymise it. Anonymised data — data from which all identifying information has been permanently removed — may be retained indefinitely for statistical and analytical purposes, since it can no longer be linked to any individual.

4kkbd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include: SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 4kkbd platform; encryption of sensitive data fields at rest in our databases; role-based access controls that restrict access to personal data to authorised personnel only; regular security vulnerability assessments and penetration testing; and intrusion detection and monitoring systems that operate continuously.

While 4kkbd takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all threats. In the unlikely event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 4kkbd will notify you without undue delay via the contact details registered to your account, and will take all appropriate remedial steps as quickly as possible.

As a user of the 4kkbd platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

• Right of access: you have the right to request a copy of the personal data 4kkbd holds about you, together with information about how and why we process it.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: in certain circumstances you have the right to request that 4kkbd delete your personal data. This right is not absolute — for example, we cannot delete data we are legally required to retain — but we will erase data that we no longer need and that we are not legally obliged to keep.
• Right to restrict processing: you have the right to request that 4kkbd restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: where we process your personal data on the basis of your consent or contractual necessity, and by automated means, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where 4kkbd processes your data based on consent (for example, for marketing communications), you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

4kkbd will not charge a fee for handling a data rights request unless the request is manifestly unfounded, repetitive, or excessive, in which case we reserve the right to charge a reasonable administrative fee or to refuse the request, with written reasons provided.

The 4kkbd platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, please do not use 4kkbd or submit any personal information to us. If 4kkbd becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and believe that a minor has provided personal data to 4kkbd, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The 4kkbd platform may display content or references to game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, whose software is integrated into our platform under licence. While these providers operate within our platform environment, they maintain their own privacy policies with respect to any data they independently collect. 4kkbd is not responsible for the privacy practices of third-party game providers or payment processors. We encourage you to review the privacy policies of any third-party service you interact with.

4kkbd reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. If the changes are material — for example, if we intend to process your personal data in a new way or share it with a new category of third party — we will provide more prominent notice, either by displaying a notification within the platform or by sending you an email to the address registered to your account.

Your continued use of the 4kkbd platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request deletion of your personal data by contacting us at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 4kkbd handles your personal data, please contact our data team by email at [email protected]